Operations Support Manager

What Makes a McKibbon Hotel Operations Support Manager?

As a key member of the McKibbon Leadership team, the Operations Support Manager works with the Regional Vice Presidents of Operations to help support hotel properties throughout the company during times of absence of management, or to help hotel properties with specific goal areas. They will be required to influence the total operation of the hotel during a specific time frame. Travel for this position is heavy, traveling 2 weeks (10 days), then off 4 days, and then back to 2 weeks (10 days). Reporting to the Regional Vice Presidents, the Hotel Operations Support Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

• Responsible for assisting with the overall performance of the properties operations to include but not limited to Guest Satisfaction, Brand Quality Assurance, Budget and Labor
• Executes the training of all associates as it relates to brand and company standards to maximize revenues and service culture
• Be responsible for maintaining compliance and up to date on new initiatives for the brand and company
• Be aware of and in compliance of all local and state laws
• Implement and train on all McKibbon procedures that relate to cost control and inventory management
• Maintain positive relationships with Management company, Property owners and clients
• Support and inspect for safety and security standards are being maintained
• Support guest experience and satisfaction in all operations
• Works closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales and leadership to ensure property and company goals are being achieved

Requirements

• Associates/Bachelor’s Degree
• 3 years’ minimum experience as a hotel general manager
• Experience working at a hotel establishment
• Experience with major hotel brands like Marriott, Hilton, Hyatt, IHG or Starwood is required
• Ability to travel up to 100% of the time
• The skills and experience to lead a team to consistently deliver exceptional guest service
• Knowledge of local and state compliance laws
• A proven track record of meeting budgets, understanding profit &loss statements, and cost controls

Ideal Skills & Qualities:

• Excellent communication and problem-solving skills
• The ability to develop the leadership qualities of all staff
• Maintaining positive relationships with the management company, property owners, and clients
• Implementing McKibbon procedures as they relate to cost control and inventory management
• Ensuring that hotel policies and brand standards are consistently followed

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  
• Life insurance 
• Pet Insurance
• Short and long-term disability 
• Paid time off and holidays 
• Tuition reimbursement 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds 
• Associate referral program 
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Wellbeats APP to support physical and mental wellness

Personal Wellness: All Associates

• Fundraising matching funds program 
• Volunteer opportunities 
• 24/7 chaplain services 
• Exclusive hotel rate discounts