Job Description

What Makes a McKibbon Front Desk Agent? 


The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.  


 A Day in the Life: 

  • You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.  
  • You will maintain positive guest relations at all times. 
  • You will resolve guest complaints and ensure guest satisfaction. 
  • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. 
  • You will process all guest check-ins, and verify registration information with the guest. 
  • You will handle overbooked or 'walked' guests. 
  • You will accept and record wake-up call requests. 
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).  
  • You will resolve discrepancies on the room status report with housekeeping. 
  • You will train with and learn Food and Beverage operations to fill in as needed.  

 

Requirements: 

  • Previous experience working as a front desk agent or in a similar role  
  • A high school diploma or equivalent vocational training certificate 
  • Experience working at a hotel establishment (highly desired)  
  • Proficiency with computers  
  • Basic math skills 
  • The ability to provide excellent customer service and maintain a professional demeanor at all times 
  • The ability to input and access information in the property management system and/or points-of-sale system  

 

Ideal Skills & Qualities: 

  • Great verbal and written communication skills  
  • The ability to create a fun and supportive working environment  


Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. Our benefits package covers: 

 

Physical & Mental Wellness: 

  • Full Time Associates:  
  • Comprehensive benefits package including medical, dental, and vision  
  • Life insurance 
  • Short- and long-term disability 
  • Paid time off and holidays 
  • Wellbeats APP to support physical and mental wellness 

 Financial & Occupational Wellness: 

  • Competitive Compensation with incentives 
  • Associate referral program 
  • Full Time Associates: 
  • 401K Savings Plan with matching funds 
  • Tuition reimbursement 

 Personal Wellness: 

  • Fundraising matching funds program 
  • Volunteer opportunities 
  • 24/7 chaplain services 
  • Exclusive hotel rate discounts 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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