Front Desk Agent

What Makes a McKibbon Front Desk Agent? 

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.  

A Day in the Life: 

• You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.  
• You will maintain positive guest relations at all times. 
• You will resolve guest complaints and ensure guest satisfaction. 
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. 
• You will process all guest check-ins, and verify registration information with the guest. 
• You will handle overbooked or 'walked' guests. 
• You will accept and record wake-up call requests. 
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).  
• You will resolve discrepancies on the room status report with housekeeping. 
• You will train with and learn Food and Beverage operations to fill in as needed.  

Requirements: 

• Previous experience working as a front desk agent or in a similar role  
• A high school diploma or equivalent vocational training certificate 
• Experience working at a hotel establishment (highly desired)  
• Proficiency with computers  
• Basic math skills 
• The ability to provide excellent customer service and maintain a professional demeanor at all times 
• The ability to input and access information in the property management system and/or points-of-sale system  

Ideal Skills & Qualities: 

• Great verbal and written communication skills  
• The ability to create a fun and supportive working environment  

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. Our benefits package covers: 

Physical & Mental Wellness: 

• Full Time Associates:  
• Comprehensive benefits package including medical, dental, and vision  
• Life insurance 
• Short- and long-term disability 
• Paid time off and holidays 
• Wellbeats APP to support physical and mental wellness 

Financial & Occupational Wellness: 

• Competitive Compensation with incentives 
• Associate referral program 
• Brand and company training classes, workshops and conferences for career growth and development  
• Full Time Associates: 
• 401K Savings Plan with matching funds 
• Tuition reimbursement 

Personal Wellness: 

• Fundraising matching funds program 
• Volunteer opportunities 
• 24/7 chaplain services 
• Exclusive hotel rate discounts